Crypto FAQ
Unlock cryptocurrency insights and accelerate your growth with our AI analytics platform. Make informed, data-driven decisions to achieve outstanding results.
Your security is our priority. Lionix Railex employs bank-grade encryption, two-factor authentication (2FA), and cold storage for your digital assets. We fully comply with strict financial regulations in Hong Kong and undergo regular independent audits. Your funds are protected against unauthorized access, so you can trade with complete confidence.
- Comprehensive guides and round-the-clock support
- Risk-free demo account to practise trading with virtual funds
- Automated tools that handle the heavy lifting for you
- Begin with a modest investment of just and develop your skills as you trade!
Withdrawals to bank cards are processed within 1–3 business days for most regions, while cryptocurrency withdrawals to external wallets typically complete in under 30 minutes. Processing times may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, rather than charging users directly. There are no hidden fees—you'll always see the exact transaction amount before you confirm.
Yes! Lionix Railex is available in over 98 countries worldwide and expanding. During registration, simply select your country to confirm availability and view localised payment options tailored to your region. We maintain full compliance with all local regulations to ensure your trading remains safe and legal.
- AI-powered recommendations – Receive personalised cryptocurrency suggestions tailored to your risk profile
- Ready-made portfolios – curated investment bundles (e.g. "Starter Pack", "DeFi Bundle")
- Real-time market signals – Instant buy and sell alerts for leading cryptocurrencies
We offer 24/7 customer support through live chat and email at info@lionix-railex.com. For urgent matters, our average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, FCA, and CySEC
- Regular audits by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulatory requirements
- KYC verification required where applicable
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Your Funds Are Secure
- Bank-grade security, just like your online banking
- 95% of assets securely stored offline in cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA, SWIFT – no fees)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT) – zero fees
- Scan QR codes with your mobile wallet
Crypto Support
Customer Support & Assistance
For all inquiries, please contact your broker directly. If you don't yet have an account with a trusted brokerage partner, let us know and we'll assist you in getting started. Should you encounter any issues with your trading partner's support, reach out to us and we'll help resolve the matter.
Support Hours
Our customer service team is available 24/7 to assist you. In the unlikely event that immediate support isn't accessible, our specialists will respond to your inquiry at the earliest opportunity.
